I want to thank Duncan Fraser and whomever else that works in the Inverness office! I left my phone on the bus at the end of my tour. About 8:00 pm I noticed that it was missing and had to be on the bus. I called my travel company who in turn called the local Rabbies office. Someone there called in about 30 minutes and said they were on it. Long story short, someone went back to the bus immediately and delivered my phone to the local hotel! Thank you to all involved....you definitely went above and beyond the call of duty for me. And...the tour was awesome. Duncan is a great fellow who definitely loves his home land. Ill be back and Rabbies will be my local tour guide.